In a struggling economy, an important message to ask is "What is the reputation of this company?"  Business failure are increasing and will continue to do so as the good ones succeed and not so good ones fail.    It is also true in the imprinted item industry.  With any order and especially with one with a sizable dollar amount attached to it, a legitimate question to ask is "What is the reputation of this company?"  If the salesperson can't tell you, they are not a subscriber to the industry databases.  No business is perfect because people aren't but if a company consistently has bad reports on quality of items and poor customer service those reports should be taken into account.  Everyone has a miscommunication, but a series of them and lack of response to legitimate complaints should not be tolerated.  Buyer beware!  M